Payment Methods
At heltool.com, we strive to offer a secure and convenient shopping experience. This Payment Policy outlines the payment methods we accept, payment terms, and related policies to ensure a smooth transaction process.
Accepted Payment Methods
PayPal: Pay securely using your PayPal account.
Payment Security
We prioritize the security of your transactions. All payments are processed through industry-standard SSL encryption to protect your financial information. We do not store or have access to your credit card details or sensitive payment data.
Payment Terms
Immediate Payment: All orders must be paid for at the time of purchase. We do not accept cash on delivery.
Failed or Declined Payments
If your payment is declined or fails for any reason, your order will not be processed. In such cases, we recommend checking the following:
– Ensure there are sufficient funds in your account.
– Double-check the billing information you provided.
– Contact your bank or payment provider if the problem persists.
If you continue to face issues, feel free to contact our customer support team at [support@heltool.com].
Order Confirmation and Payment Verification
Once your payment has been successfully processed, you will receive an order confirmation email containing the details of your purchase. In some cases, additional payment verification may be required to ensure your security. If we need further information, we will contact you promptly to verify your payment details.
Payment Disputes
If you encounter any issues with your payment, please reach out to our support team immediately at [support@heltool.com]. We are committed to resolving payment disputes quickly and fairly. If a dispute is raised through your bank or payment provider (e.g., PayPal ), we will cooperate fully to resolve the issue.
Contact Us
If you have any questions or concerns about this Payment Policy or need assistance with your payment, please contact us.
- Email: support@heltool.com
- Phone: (+86) 173-8424-0372
- Operating hours: Monday–Friday, 9:00 AM to 6:00 PM ET